Frequently Asked Questions

Our focus is on optimizing your time and finances! The equation is simple: saved time equals saved money.

Our VAs undergo a rigorous application and interview process before selection. We guarantee that our VAs hold a degree or certificate demonstrating their training in a medical or non-medical field (e.g., registered nurse, registered pharmacists or equivalent).

Our virtual assistants also undergo approximately training. This ensures they have a solid understanding of navigating an EMR, composing SOAP notes, or their relevant field of work.

It is the responsibility of physicians to ensure HIPAA-compliant protocols when working with contractors or employees.

Our healthcare virtual assistants are certified in HIPAA training and adhere to the Data Privacy Act of 2012 in the Philippines. Additionally, they undergo an NBI clearance, equivalent to an FBI background check in the United States.

Clients establish a Business Associate Agreement (BAA) directly with individual HVAs, as our corporation does not access clients' PHI. Access to EMR systems can be granted via a direct username and password with limited system access or through a dedicated computer in your office with remote desktop software for the virtual assistant.

In case of a breach of protected health information overseas, protection is provided by the Philippines Data Privacy Act of 2012, which holds Philippine citizens accountable and extends coverage to affected parties in the United States.

The Philippine government enacted the Data Privacy Act of 2012, which parallels HIPAA in the United States, to prosecute individuals who breach sensitive information like PHI. This legislation ensures accountability for Philippine citizens, even when working with entities outside the country. For more details on this act:

Data Privacy Act of 2012

All our healthcare virtual assistants are based in the Philippines, where the government is committed to international relations and has implemented the Data Privacy Act of 2012, akin to HIPAA in the US. This act guarantees stringent protection of sensitive data, with severe consequences for breaches. Our virtual assistants, available through V.I.S., undergo rigorous vetting, background checks, and hold HIPAA training certificates, demonstrating their commitment to data security. For those with professional licenses like registered nurses, we maintain copies of their credentials and personal identification for verification. Additionally, we advise clients to have virtual assistants sign a Business Associate Agreement, just like any other contractor handling PHI. This ensures compliance with periodic HIPAA security audits.